What r the uses of hand gestures, facial expressions and turning 1's head all examples of?A-verbal communication B-impatienceC-defamation D-body language
Whic aspect of our communication is most likely 2 convey our true feelings and beliefs?A-nonverbal communicationB-verbal communicationC-increased use of slang D-spoken words only
A-nonverbal communication
The type of listening when the MA remains "in the moment" and focuses fully on the patient's message is called?A-open listeningB-closed listeningC-active listening D-verbal listening
What is an internal factor that can interfere w/communication?A-painB-noiseC-lack of privacy D-distracting environment
Which of the following is an important part of active listening 4 a MA?A-planning what 2 say next while the patient is talkingB-watching the clock 2 make sure the conversation is shortC-focusing all the attention on the patient D-nodding several times while the patient is talking
C-focusing all the attention on the patient
How can the MA facilitate communication non-verbally?A-avoid eye contactB-be aware of his/her own and the patient's body languageC-ask the patient 2 repeat anything that is unclear D-stand close 2 the patient
B-be aware of his/her own and the patient's body language
In the United States, the typical personal distance or comfort zone 4 conversation w/others is?A-3-4 feetB-1-2 feetC-6-7 feet D-while touching
When interviewing the patient, when should the MA use closed questions?A-when expecting a long explanation from the patientB-when looking 4 general information C-when hoping the patient will open up and talk D-when looking 4 a 1 word or short answer
D-when looking 4 a 1 word or short answer
Which of the following is an example of a closed question?A-"What is the reason 4 your visit 2day?"B-"R u an only child?"C-"Can u describe your pain 4 me?" D-"What r your plans 4 the future?"
During the interview , the MA questions the patient as follows:"Describe your pain 4 me. What has been going on w/u since u were last here?""How has your appetite been? How have u been sleeping?"What r these examples of? A-closed questionsB-being nosyC-being judgmental D-open questions
How is the patient likely 2 react if the MA asks, "Y rn't u following your diet?"A-become defensiveB-answer honestyC-smile but not answer D-say "i'm glad u asked me that question"
If a patient's vision can't b corrected to 20/200 in the better eye, what is it called?A-legal blindnessB-total blindnessC-poor visual correction D-low vision
What measure may improve communication if the patient has an impaired level of understanding?A-speaking slowlyB-repeating information in a different wayC-using gestures and demonstrationsD- maintaining good eye contact E-all of the above
How should a MA help a sight-impaired patient?A-automatically take the person's arm 2 guide him/herB-describe the environment clearly in wordsC-do nothing- he/she knows what they r doing D-have the receptionist deal w/the patient
B-describe the environment clearly in words
Which is the most common type of limitation in the clinic 4 hearing impaired patients?A-total deafnessB-a patient that uses sign languageC-hearing impairment that interferes w/communication D-a patient who can lip read easily
B-a patient that uses sign language
If a patient is not comfortable w/english, what should the MA avoid?A-speaking directly 2 the patient instead of the translaterB-speaking slowly and in simple terms when speaking 2 the patientC-arranging 4 a telephone or video translation services D-using the patient's child as a translator
D-using the patient's child as a translator
U were trying 2 educate Mr.Wilson about an upcoming procedure and post-surgical care. Unfortunately, because he skipped lunch that day and his blood sugar was low he wasn't able 2 learn the information that would 2 decrease his anxiety about the procedure. Mr.Wilson is demonstrating an example of:A-impaired hearingB-Maslow's hierarchy of needsC-poor listening skills D-self-actualization
B-Maslow's hierarchy of needs
On the 4th level of Maslow's hierarchy of needs r the needs 4 esteem and recognition. What do these include?A-self-esteemB-respect of others in 1's peer groupC-success @ workD-prestige in work E-all of the above
Which of the following is NOT a common reaction 2 illness?A-angerB-anxietyC-relief D-guilt
When a patient must cope w/serious illness, offering choices is most helpful because?A-it helps the patient feel calmB-it helps the patient gain some sense of controlC-it helps relieve the patient's feeling of guilt D-it helps relieve the patient's anxiety
B-it helps the patient gain some sense of control
The term that best defines "a psychologic response 2 a perceived threat," and 1 of the most common responses 2 illnesses, is?A-hypochondriaB-depressionC-acting out D-anxiety
What functions do ego defense mechanisms serve?A-the allow the patient 2 adopt inappropriate behaviorB-the help a patient 2 face unpleasant situations head onC-they justify blaming others 4 the persons situationD-they protect against being overwhelmed by painful feelings
D-they protect against being overwhelmed by painful feelings
If a patient facing serious illness appears 2 b using denial, how should the MA respond?A-agree w/the patient that the illness is minor B-tell the patient that he/she isn't facing realityC-accept the denial w/out inforcing it D-reassure the patient that everything will turn out well
C-accept the denial w/out inforcing it
What is the 1 best way 2 clarify what a patient is trying 2 say?A-be silent and wait 4 further explanationB-ask the patient closed questions C-make your best guess regarding the interpretation of what the patient has said D-paraphrase
The primary reason that the MA should regularly solicit feedback when communicating w/patients is 2 determine weather theyA-r hearing impaired B-r cooperativeC-understand what has been said D-r mentally disabled
C-understand what has been said
When the MA opens the office, what should b done 1st?A-review the electronic task system or tickler fileB-file the patients charts from the previous day C-sterilize the instruments D-unlock file cabinets, medical records file and medicine cabinets
D-unlock file cabinets, medical records file and medicine cabinets
Which of the following is NOT included in organizing activities 4 the day?A-noting which doctors r in the office 4 appointmentsB-reviewing the appointed listsC-noting which doctors r out of the office 4 various engagements D-paying the bills 4 the office
D-paying the bills 4 the office
How might the MA prepare the telephone system 4 the days activities?A-place the headsets of all cordless phones on2 their chargersB-check the fax machine 4 faxes that have arrived overnightC-turn off all office computers and printers D-notify the answering service the office is open
D-notify the answering service the office is open
How many folders r necessary 2 set up a manual tickler file?A-12B-31C-43 D-365
What should b attached 2 the chart of each patient who is going 2 b seen that day in the office?A-laboratory slipB-x-ray order formC-blank prescription sheet D-charge slip
Which of the following activities the MA likely 2 perform just as patients start arriving?A-check the schedule 2 determine which physicians will b seen in the office that dayB-check the fax machine 4 faxes that any have arrived over nightC-prepare medical records 4 patients who will b seen that day D-print appointment schedules 4 each physician
D-print appointment schedules 4 each physician
What does the MA do in the morning 2 prepare the medical office laboratory?A-make sure food was not stored in the laboratory refrigeratorB-run the controls 2 make sure the equipment and supplies r working properlyC-remove all specimens from the incubator if 1 is used D-clean and disinfect all surfaces and equipment in the laboratory
B-run the controls 2 make sure the equipment and supplies r
Which of the following is usually b performed by the MA while closing the office?A-put the telephone system on a timerB-lock the door which patients enter the officeC-disarm the alarm system D-turn off the fax machine
B-lock the door which patients enter the office
Y is it important 2 acknowledge every1 who enters the office as soon as possible?A-it prevents patients from feeling awkward B-it alerts office staff when unauthorized individuals r in the waiting roomC-it maintains patient confidentiality D-it is required under the HIPPA legislation
A-it prevents patients from feeling awkward
What is the purpose of a sliding window between the waiting room and the reception desk?A-2 make staff aware of the patients entering the waiting roomB-2 facilitate temperature control of the waiting roomC-2 prevent staff from being distracted by noise in the waiting roomD-2 prevent patients in the waiting room from overhearing confidential patient information
D-2 prevent patients in the waiting room from overhearing
What is the name 4 the statement that allows the office 2 release information 2 the insurance company 4 billing purposes?A-receipt of HIPAA privacy practicesB-release of information formC-authorization 4 treatment D-assignment of benefits form
B-release of information form
What is it called when the office accepts payments directly from the insurance company?A-direct payB-assignment of benefitsC-insurance benefits D-capitation
What is required under HIPAA related 2 the medical office statement of privacy practices?A-the patient must sign a form acknowldging the opportunity 2 read or receipt of the office privacy practicesB-the patient must take a short test about office privacy practicesC-the patient must b given a copy of the offices privacy practices D-HIPAA does not have any requirement related 2 office privacy practices
A-the patient must sign a form acknowldging the opportunity 2 read or receipt of the office privacy practices
For which of the following patients must the MA verify insurance coverage every time the patient visits the office?A-patient's w/MedicaidB-patient's w/Medicare and MedicaidC-patients w/any managed care insurance D-all patients
What r the benefits 2 verifying a patient's identity at every visit asking 4 a photo ID?A-it helps prevent medical identify theftB-it verifies identify if a patient pays by checkC-the photo ID can be matched w/the patient's insurance card D-all of the above
Which of the following forms r usually filled out by the patient b4 the patient sees the physician?A-physical examination formB-patient history formC-laboratory request form D-X-ray request form
What should the MA check when an established patient returns 2 the office after a brief absence?A-the patient's clinic numberB-the patient's SSN C-the patient's marital status D-the patient's address and phone number
D-the patient's address and phone number
How does a MA verify that a patient's insurance will cover a procedure that will b done in the office?A-call the insurance carrierB-make a photo copy of the patient's insurance card and keep it in the fileC-call the patient's employer D-call the subscriber of the insurance plan
A-call the insurance carrier
When making an appointment 4 a patient in a managed care plan who says he has a referral from another physician, what should the MA tell the patient?A-it will not b a problem 2 obtain the referral form after patient has been seenB-the MA will call the managed care company 2 obtain the completed referral formC-the patient will need a letter from the managed care plan in addition 2 the referral formD-the office of the referring physician must provide a written or electronic referral form
D-the office of the referring physician must provide a written or electronic referral form
Written referrals usually state which of the following items?A-how many visits r allowedB-the problem 4 which the patient is being referredC-the name of the physician 2 whom the patient is being referred 2D-the name of the physician who is making the referral E-all of the above
Who is responsible 4 filling out the charge slip identifying the charges 4 which the patient will b billed?A-MAB-billing specialistC-office manager D-physician
Under a managed care plan, what is the fixed amount of money that a patient is required 2 pay at the time he/she receives treatment?A-charge slip balanceB-copaymentC-referral balance D-balance payment
When is the patient placed in an examination room?A-after the patient's name and DOB have been verifiedB-immediately after entering the waiting roomC-b4 the patient has completed signing the necessary authorization forms D-after all front office paperwork has beeb completed
D-after all front office paperwork has beeb completed
Y may some physicians in a practice not b accepting patients?A-they have joined the practice very recentlyB-all of the aboveC-they have not yet chosen a medical specialityD-they want 2 pick and chose patients w/interesting conditions E-they r planning 2 retire or move
E-they r planning 2 retire or move
What is an advantage of having a patient information booklet?A-it serves as a legal notification about physicians r accepting new patientB-it can b an useful tool 2 market the practice and attract new patientsC-patients can b held responsible 4 knowing specific information about the practiceD-MA will not have 2 give information about the practice on the telephone
B-it can b an useful tool 2 market the practice and attract new patients
Which is the most important when the MA answers the telephone?A-obtain insurance information from new patientsB-b courteous w/a positive attitude and personalityC-b willing 2 keep callers on hold; this is a sign of a busy office and a good doctorD-b able 2 answer any inquiry a caller 2 the medical office may have
B-b courteous w/a positive attitude and personality
What is the 1st thing the MA should dowhen answering a telephone call?A-put the caller on holdB-finish w/the patient who is at your deskC-find out who the caller is D-identify the practice and himself/herself
D-identify the practice and himself/herself
When answering the telephone, what is the best question 4 the MA 2 ask 2 find out a callers name?A-"What is your name?"B-"Who is this?"C-"May i ask who is calling?" D-"Who r u?"
C-"May i ask who is calling?"
Which of the following is NOT an important aspect of a pleasing telephone personality?A-clear enunciationB-staying focused on the callerC-avoiding an artificial telephone voice D-speaking louder than normally
D-speaking louder than normally
How long should a MA check back w/a caller who is on hold?A-at least every 10 secondsB-at least every 20 secondsC-at least every 30 seconds D-at least every minute
C-at least every 30 seconds
How can the MA prevent neck and shoulder strain when answering telephone calls?A-use a telephone headsetB-tuck the receiver between the head and the shoulder 2 leave the hands freeC-b sure the computer screen is tilted downward D-use a cordless telephone
A-use a telephone headset
When is call forwarding used?A-when a telephone call must b transferred 2 a different extentionB-when the line is busy and the call is sent 2 voicemailC-when calls r rerouted 2 another telephone numberD-when the person answering the telephone wants 2 b able 2 identify a caller b4 answering the telephone
C-when calls r rerouted 2 another telephone number
Which is done by an answering service if 1 is used by the medical office?A-answer calls when the office is closedB-answer all the physicians's telephone callsC-answer calls only when the office is very busy D-make it unnecessary 4 the office 2 hire a receptionist
A-answer calls when the office is closed
Which of the following is true about voicemail?A-it is built in2 the telephone systemB-it requires a separate answering device attached 2 each telephoneC-it requires 1 separate electronic deviceD-it requires an independent company that answers that telephone 4 a number of clients
A-it is built in2 the telephone system
What type of telephone system offers the caller a menu w/several options when the telephone is answered?A-referral systemB-voice mail systemC-answering service D-electronic routing system
D-electronic routing system
If a caller asks 4 the office manager by name, what should the MA usually do?A-ask 4 the caller's name and then transfer the call 2 the office managers extensionB-ask 4 the caller's name and offer 2 take a message 4 the office managerC-place the caller on hold and call the office manager 2 find out if he/she wants 2 take the call D-offer 2 transfer the call 2 the manager's voice mail
A-ask 4 the caller's name and then transfer the call 2 the office managers extension
What is the purpose of taking messages 4 the physician even if he/she is in the office?A-2 allow the physician 2 avoid constant interruptions while he/she is seeing patientsB-2 b sure the patients understand how important the physicians time isC-2 encourage patients 2 make appointments if they have questions 4 the physicianD-2 save the expense of having 1 person assigned 2 answering incoming calls
A-2 allow the physician 2 avoid constant interruptions while
How can the MA take telephone messages in an orgainzed manner?A-use abbreviations only that u r familiar withB-use pieces of paper 4 the messages 2 leave on the doctor's deskC-give the message verbally 2 the receptionist 2 write downD-have the appropreate materials readily available 2 properly document the call
D-have the appropreate materials readily available 2 properly document the call
4 which of the following symptoms can the MA offer advice over the telephone?A-nausea of 2 days durationB-diarrhea that appears 2 b getting more frequentC-pain in the arms w/shortness of breathD-all of the above E-none of the above
Which of the following should always b included when the MA takes a message?A-the patient's addressB-the patient is calling from home or workC-the patients age and/or DOB D-the patients temperature
C-the patients age and/or DOB
If a patient calls 2 request a medication refill, which information should always b included in the message?A-how many months or years the patient has been taking the medicationB-the medication name and doseC-the approximate date of the last appointment w/the physicianD-symptoms the patient is having that require a refill of the medication
B-the medication name and dose
Which of the following should always b included when the MA takes a message?A-the address 2 which the prescription should b mailedB-if the pharmacy used by the patient accepts e-prescriptionsC-the prescription number of the patient's current supply of the medication D-if the patient wants the prescription filled at a pharmacy or by mail order
D-if the patient wants the prescription filled at a pharmacy or by mail order
If any person calls the office, what should the MA do or try 2 do?A-interrupt while the patient is talking if the caller says something that is incorrectB-say nothing and let the caller ventC-hang up on the caller after telling him/her 2 call back when he/ she feels calmerD-use a calm voice 2 ask questions and obtain information about what has angered the caller
D-use a calm voice 2 ask questions and obtain information about what has angered the caller
When r appointment reminder calls usually placed 2 patients?A-the day of the appointmentB-24-48 hours b4 the appointmentC-3-4 days b4 the appointment D-1 week b4 the appointment
C-3-4 days b4 the appointment
Which of the following is NOT an advantage of using computer programs 4 telephone calls 2 remind patients about appointments?A-they save time 4 the MAB-the patient is usually confirm or cancel the appointment as part of the callC-they r linked 2 the appointment schedule and occur automaticallyD-patient's prefer 2 receive a computerized call instead of talking 2 the MA
D-patient's prefer 2 receive a computerized call instead of talking 2 the MA?
What r the uses of arm gestures, facial expressions and turning 1's head all examples of?A-verbal communicationB-impatienceC-defamationD-body language
Which aspect of our communication is most likely 2 convey our true feelings and beliefs?A-nonverbal communication B-verbal communicationC-increased use of slang D-spoken words only
The type of listening when the MA remains "in the moment" and focus fully on the patient's message is called?A-open listeningB-closed listeningC-active listening D-verbal listening
What is an internal factor that can interfere w/communication?A-painB-noiseC-lack of privacy D-distracting environment
Which of the following is an important part of active listening 4 a MA?A-planning what 2 say while the patient is talkingB-watching the clock 2 b sure that the conversation remains shortC-focusing all attention on the patient D-nodding several times while the patient is speaking
C-focusing all attention on the patient
How can the MA facilitate communication non-verbally?A-avoid eye contactB-be aware of his/her own and the patient's body languageC-ask the patient 2 repeat anything that is unclear D-stand close 2 the patient
B-be aware of his/her own and the patient's body language
In the US, the typical personal distance or comfort zone 4 conversation w/others is?A-3-4 feetB-1-2 feetC-6-7 feet D-while touching
When interviewing the patient, when should the MA use closed questions?A-when expecting a long explanation from the patientB-when looking 4 general informationC-when hoping that the patient will open up and talk D-when looking 4 a 1-word or short answer
D-when looking 4 a 1-word or short answer
During the interview, the MA questions the patient as follows:"Describe your pain 4 me. What has been going on w/u since u were last here?""How has your appetite been? How have u been sleeping? What r these examples of?"A-closed questionsB-being nosy C-being judgmental D-open questions
Which of the following is an example of closed questions?A-"What is the reason 4 your visit 2day?"B-"R u any only child?"C-"Can u describe your pain 4 me?" D-"What r your plans 4 the future?"
How is the patient likely 2 react if the MA asks,"Y rn't u following your diet?"A-become defensiveB-answer honestyC-smile but not answer D-say, "I'm glad u asked me that question
If a patient's vision cannot b corrected to 20/200 in the better eye, what is it called?A-legal blindnessB-total blindnessC-poor visual correction D-low vision
What measure may improve communication if the patient has impaired level of understanding?A-speaking slowlyB-repeating information in a different wayC-using gestures and demonstrationsD-maintaining good eye contact E-all of the above
How should a MA help a sight-impaired patient?A-automatically take the patients arm 2 guide him/herB-describe the environment clearly in wordsC-do nothing-the patient knows what he/she is doing D-have the receptionist deal w/the patient
B-describe the environment clearly in words
What is the most common type of limitation in the clinic 4 hearing impaired patients?A-total deafnessB-a patient who uses sign languageC-hearing impairment that interferes w/communication D-a patient who can lip read easily
C-hearing impairment that interferes w/communication
If a patient is not comfortable w/English, what should the MA avoid?A-speaking directly 2 the patient instead of a translatorB-speaking slowly and using simple terms when speaking 2 the patientC-arranging 4 telephone or video services D-using the patient's child as a translator
D-using the patient's child as a translator
U were trying 2 educate Mr.Wilson about an upcoming procedure and post-surgical care. Unfortunately, because he skipped lunch that day and blood sugar was low, he was not able 2 learn the information that would help 2 decrease his anxiety about the procedure. Mr. Wilson is demonstrating an example of?A-impaired hearingB-Maslow's hierarchy of needs C-poor listening skills D-self-actualization
B-Maslow's hierarchy of needs
On the 4th level of Maslow's hierarchy of needs r the needs 4 esteem and recognition. What do these include?A-self esteemB-respect 4 others in 1's peer groupC-success in workD-prestige in work E-all of the above
Which of the following is NOT a common reaction 2 illness?A-angerB-anxietyC-relief D-guilt
When a patient must cope w/a serious illness, offering choices is most helpful because?A-it helps the patient feel calmB-it helps the patient gain some sense of controlC-it helps relieve the patient's feelings of guilt D-it helps relieve the patient's anxiety
B-it helps the patient gain some sense of control
The term that best defines, "a psychologic response 2 a perceived threat" and is 1 of the most common responses 2 illness, is?A-hypochondriaB-depressionC-acting out D-anxiety
What functions do ego defense mechanisms serve?A-they allow a patient 2 adopt inappropriate behaviorB-they help a patient 2 face unpleasant situations head-onC-they justify blaming others 4 the person's situation D-they protect against being overwhelmed by painful feelings
D-they protect against being overwhelmed by painful feelings
If a patient facing serious illness appears 2 b using denial, how should the MA respond?A-agree w/the patient that the illness is minorB-tell the patient that he/she does not appear 2 b facing realityC-accept the denial w/out reinforcing it D-reassure the patient that everything will probably turn out all well
C-accept the denial w/out reinforcing it
What is 1 of the best ways 2 clarify what the patient is trying 2 say?A-b silent and wait 4 further explanationB-ask the patient specific closed questions C-make your best guess regarding the interpretation of what the patient has said D-paraphrase it
The primary reason that the MA should regularly solict feedback when communicating w/patients is 2 determine weather they?A-r hearing impairedB-r cooperativeC-understand what has been said D-r mentally disabled
C-understand what has been said
Where does the MA record the appointment when a manual system is used 4 scheduling?A-both of the aboveB-computer program 4 keeping tract of appointmentsC-spiral bound appointment bookD-none of the above
C-spiral bound appointment book
What interval(s) is/r commonly used in a manual appointment book or computer schedule?A-45 minB-5 minC-30 minD-all of the above E-10 min
How is patient confidentiality maintained related 2 the daily schedule?A-create only 1 copy of the daily appointment scheduleB-accompany patients at all times when walking through the officeC-do not post the schedule in areas 2 which patients have access D-use a number system instead of a name system 4 the daily schedule
C-do not post the schedule in areas 2 which patients have access
What is the minimun amount of time that would b commonly allotted 4 the examination of a new patient?A-15 minB-30 minC-20 min D-10 min
What is the advantage of open office hours?A-they reduce patient waiting timeB-they give patients more flexibilityC-patients know what 2 expect about how long they will have 2 wait D-they take full advantage of a computer scheduling system
B-they give patients more flexibility
How does the MA set up the appointment schedule?A-block out the times when the medical office is openB-block out the time when physician is not available 2 C patientsC-block out the times when the MA will b unavailable D-block out times when patients can b seen
B-block out the time when physician is not available 2 C patients
Which of the following reasons 4 an office visit will require the most time?A-an immunizationB-a followup visit 4 hypertensionC-a post operative checkup D-a complete physical examination
D-a complete physical examination
Which of the following variables will effect the appointment schedule the most?A-the type of scheduling system used by the officeB-the availability of facilities and equipment C-the location of examination rooms in the office D-the season of the year
B-the availability of facilities and equipment
Which method(s) can b used 2 allow the physician 2 avoid falling behind or catch up w/appointment times?A-schedule the physician 4 examination rooms that r side-by-sideB-leave at least 15-20 minutes each morning and/or afternoonC-end appointments about 1 hour b4 the physician really plans 2 go homeD-all of the above E-schedule a lunch break that is 20-30 minutes longer than the physician will need
What is important about scheduling a group of patients due 2 unexpected changes in the physician's schedule?A-write a note of apology 2 each patient because of the appointment changeB-extend the physician's schedule by 1 hour 4 each of the next 3 daysC-give the patients new appointments as soon as possible D-reschedule the patients on a extra day, like a Saturday
C-give the patients new appointments as soon as possible
Y is it important 2 document missed appointments in the patient's medical record?A-it provides written documentation that a patient does not follow medical adviceB-all of the aboveC-it shows that the patient had an appointment and didn't keep itD-it provides grounds 2 terminate a relationship w/the patient E-it is a potential defense against a claim that the physician was not available
What is the name 4 scheduling patient's w/certain problems or conditions on certain days?A-modified waveB-clusteringC-stream D-wave
Which of the following is NOT a guideline 4 appointment scheduling?A-speak quickly 2 save time when another patient is waitingB-repeat information back 2 the patientC-concentrate on the person 2 whom u r speaking D-schedule the proper amount of time 4 the type of appointment
A-speak quickly 2 save time when another patient is waiting
What is the goal of stream scheduling?A-2 give the physician time 2 respond 2 telephone messages between patientsB-2 schedule the same amount of time 4 each patientC-2 b sure that there is always a patient 2 c the physician D-2 schedule patients so that there is always a steady flow of patients moving through the office
D-2 schedule patients so that there is always a steady flow of patients moving through the office
Which of the following is NOT a physician preference or need that may affect the appointment schedule?A-attendance at conferences and meetingsB-the time of day that the physician prefers 2 do certain types of examinationsC-other obligations like hospital rounds or nursing home visits D-the number of satellite offices affiliated w/the medical practice
D-the number of satellite offices affiliated w/the medical practice
Which of the following r included as established patients?A-patients w/insurance referralsB-patients who have been seen in the medical office in the last 3 yearsC-patients who do not need a physical examination D-patients who have appointments at regular intervals
B-patients who have been seen in the medical office in the last 3 years
What information must b obtained from a new patient?A-the type of medical insurance and coverageB-the patient's work scheduleC-the patient's past medical history D-whether that patient smokes cigarettes
A-the type of medical insurance and coverage
When is double-booking often used?A-when the physician uses 2 examination roomsB-when the physician is running behind scheduleC-when a patient w/an acute injury must b fitted in2 the schedule D-when there is more than 1 physician scheduled 2 b in the office
C-when a patient w/an acute injury must b fitted in2 the schedule
Which of the following is NOT an advantage of patient self-scheduling?A-patients always receive the appointment time they requestB-patients who do not need 2 place a telephone call 2 the office 2 schedule an appointmentC-patients can often select their desired time if it's available D-patients can b notified of appointment times electronically or by letter
A-patients always receive the appointment time they request
What system schedules 3 or 4 every half hour, who r seen in the order they arrive?A-streamB-modified waveC-wave D-clustering
What is a way 2 handle a patient who has a pattern of being late 4 appointments?A-send the patient a note encouraging them 2 b on time 4 his/her appointmentB-encourage the patient 2 find another physicianC-give the patient the last appointment of the day D-call the patient the day b4 the appointment and remind him/her 2 b on time
C-give the patient the last appointment of the day
If a patient w/managed care insurance must b referred 2 a specialist physician, what is the resposibility of the primary care physicians's officeA-2 make the appointment w/the specialistB-nothing: the patient just makes an appointment w/the specialistC-2 notify the specialist so that the specialist's office can obtain preauthorization 4 the patient appointment D-2 submit a referral from the managed care organization and obtain preauthorization 4 the referral
D-2 submit a referral from the managed care organization and obtain preauthorization 4 the referral
Which of the following information should the MA have on hand b4 scheduling a diagnostic test 4 a patient?A-all of the aboveB-the type of procedure being performedC-the patient's insurance informationD-the patient's name and telephone number E-the patient's diagnosis or the reason the procedure is being performed
Which of the following diagnostic tests is usually included in preadmission testing b4 any surgery?A-ultrasound of the operative areaB-magnetic resonance imaging (MRI)C-electrocardiogram (EKG)D-all of these E-electrocephalogram (EEG)
C-electrocardiogram (EKG)
Within what time period must the physician visit a patient he/she has admitted 2 the hospital?A-within 12 hoursB-within 24 hoursC-within 48 hours D-within 1 hour
Which of the following r true about both paper medical records and electronic medical records?A-they provide an ongoing record of the patient's state of healthB-they r legal documents if there is a question about care givenC-all of the aboveD-they provide 4 continuity of care E-they usually include information from more than 1 source
What is used 2 hold medical records if the medical office uses a paper medical records?A-all of the aboveB-open shelf filing units arranged horizontally C-shelf filing units w/pull-down frontsD-lateral drawer file cabinets E-vertical drawer file cabinets
What is always necessary if a paper medical record system is used?A-color-codes labels or file folders 2 facilitate identification of records B-a means 2 maintain high humidity in the medical record storage areaC-a means 2 lock the medical record storage cabinets or storage room D-a means 2 back up date every day
C-a means 2 lock the medical record storage cabinets or storage room
When is it recommended that file folders used 2 hold paper medical records b broken down in2 2 folders?A-when the width of the folder reaches 3/4 inchB-when the width of the folder reaches 1/4 inchC-when the width of the folder reaches 1/2 inch D-when the width of the folder reaches 2 inches
A-when the width of the folder reaches 3/4 inch
What is an outguide?A-a stiff piece of paper or plastic that is placed in a file when a medical record is removedB-a metal device that facilitates removing a medical record fromthe filing cabinet or shelfC-an index card that is filled out 2 identify who has taken a medical record from the file D-a metal divider that is placed on file shelves at specified intervals 2 support the records
A-a stiff piece of paper or plastic that is placed in a file when a medical record is removed
What is an advantage of using color-coded labels or folders?A-it reduces the risk of misfiling B-it simplifies removal of inactive filesC-it simplifies the process of creation the record D-it preserves patient confidentiality
A-it reduces the risk of misfiling
If the office is using a color-coded system, who needs 2 know the meaning of the colors in use?A-only the MA'sB-office staff and staff of the insurance companies billed by the officeC-all office staff D-both office and patients
What is an indexing unit in an alphabetic filing system 4 medical records?A-each color-coded label placed on the medical recordB-each part of a patient's nameC-the patient's full name D-each letter of a patient's name
B-each part of a patient's name
What is a patient's surname?A-professional tittleB- 1st nameC-middle initial D-last name
What is the 2nd indexing unit in alphabetic filing?A-middle initialB-1st nameC-2nd letter of the last name D-last name
If 2 patients have the same name, what information is used 2 put their medical records in order?A-street addressB-birthplaceC-birthdate D-chronologic age
Which filing system (that uses) paper medical records protects patient confidentiality most successfully?A-numericB-alphabeticC-cross-indexed D-subject
Which of the following would b filed 1st?A-Jones, KristineB-Jones, L.W.C-Jones, Jane D-Jones, Louise
Using the alphabetic system of filing, what would "The Harris Office Supply Company" be files under?A-HB-TC-O D-C
Which of the following names would b filed 1st?A-Martha DelmarvenB-David de longC-Winston De La Mare D-Jacob De Laray
Which of the following names would b filed last?A-Bower, E LawerenceB-Bower, Edgar LawrenceC-Bower, E.L. D-Bower, Edgar
Which of the following names would b filed 1st?A-St. James, Ann MarieB-St. Charles, JosephineC-St. Elmo, Elmer D-St. Joseph, Joseph
If Mary Jane Mitchell marries John L.Walker, which of the following names might Mary Jane choose 2 use as her married name?A-Mary Jane MitchellB-Mary Jane Walker-MitchelC-all of the aboveD-Mary Jane Walker E-Mary Walker Mitchell
If the terminal digit filing system is used, what is the 1st filing unit 4 the number 01-68-72-59A-59B-68C-72 D-01
If the terminal digit filing system is used, which of the following medical record numbers comes 1st in the files?A-19-44-01-10B-02-19-81-86C-32-94-47-03 D-72-81-19-02
If a chronological numeric system is used, which of the following medical records comes last in the files?A-7281B-1944C-0219 D-3294
Which of the following makes it easier 2 find a paper medical record that has been removed from the files?A-keeping the medical records in good repair by securing loose pages and mending tearsB-placing medical records in stacks that have on more than 5 records eachC-filling out a card 2 place in the outguide 4 every record that was removed D-all of the above
C-filling out a card 2 place in the outguide 4 every record that was removed
Where should the MA's paper tickler files b stored?A-in a locked cabinetB-in the patient waiting roomC-near the inactive medical record files D-in a desk or file cabinet near where the MA usually sits
D-in a desk or file cabinet near where the MA usually sits
If the subject method of filing is used 4 folders, which of the following would b filed 1st?A-bank accountsB-pharmaceutical companiesC-cleaning services D-medical supply companies
What must occur b4 a piece of correspondence can b filed in a patient's paper medical record?A-it must b initialed by the physicianB-it must b codedC-it must b annotated D-it must b indexed
A-it must b initialed by the physician
In what order r documents filed in2 the medical record?A-in reverse chronological orderB-in random orderC-the order in which they r received in the office D-w/the oldest date 1st
A-in reverse chronological order
What determines the classification of "inactive" 4 a medical record?A-OSHA recommendationB-office policyC-state law D-federal regulations
When can a physician destroy a patient's file?A-if the patient transfers 2 another physicianB-legally, medical records can never b destroyedC-when the record has been inactive at least 7 years after the statute of limitations has expired D-if the patient was treated only once
C-when the record has been inactive at least 7 years after the statute of limitations has expired
Y r inactive records removed from the active file area in most offices?A-2 avoid confusion between active and inactive filesB-2 create more space 4 the records of new patientsC-2 protect them from constant wear and handling D-because they r no longer necessary 4 billing
B-2 create more space 4 the records of new patients
Which of the following should b avoided in a storage area 4 inactive medical records?A-keeping lights off unless some1 is actually present in the storage areaB-all of the aboveC-relative humidity between 48 % - 52 % D-secondary aisles that r only 3 feet wide E-dust and exposure 2 insects
E-dust and exposure 2 insects |
When is it appropriate for the medical assistant to use silence in an interview with a patient?
Postagens relacionadas
direito autoral © 2024 mesadeestudo Inc.
