| Sustaining an ICT Project for Social Change1. Sustaining an ICT Project for Social Change Prepared by Mark Jhon Oxillo2. Change Management • This aims to ensure that standardized methods and procedures are used forefficient handling of all changes. Change is an event that results in a new status of one or moreconfiguration items.3. Request Fulfillment • Or request management • This focuses on fulfilling service requests which areoften minor changes (e.g. requests to change a password) or request for information4. Problem Management • This aims to resolve the root causes of incidents and thus to minimize theadverse impact of incidents cause by errors within the IT infrastructure and to prevent recurrence ofincidents related to these errors.5. Infrastructure Management • This process describe the processes within ITIL (Information Technology
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What are the important factors in sustaining an ICT project for social change?
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