Usually I write about the legal industry, the future of the industry, technology, and other fascinating topics. But, as a result of my recent cancer diagnosis and treatment, I found myself in a hospital’s Intensive Care Unit twice. I offer these tips in the hope that others who find themselves unexpectedly going into the hospital will have an easier adjustment to hospital living than I had. Most of us assume that a stay in the hospital means you are under the care and supervision of doctors and nurses. After all, being in the hospital implies you have a serious medical condition. For those who have never stayed in a hospital, it can be a scary thing. Hospitals work according to their own protocols and the thought of being in an environment where someone is monitoring you 24 hours a day can be a bit frightening. I was in the hospital the first time for about 11 days and the second time for about 10 days. Both times, I was in a “flex” intensive care unit. This unit could handle a spectrum of patients who needed low-end intensive care to extreme intensive care. It was different than a normal hospital room that could not handle, for example, the complicated breathing apparatus I needed during my first visit. I don’t claim to be an expert patient. But, I did learn a lot about how to survive those visits and what to do to protect myself while in the hospital. For those of you who may be facing your own hospital stay or who have a family member or friend who will be in the hospital, I offer the following tips. 10. Understand what works best for you and bring it to the caregiver’s attention. I had blood drawn often when I was in the hospital. By often, I mean several times a day and night. I always had an IV in my arm, so at first the floor nurse would use the IV to draw blood. But, as you will quickly find out, this trick works for only a few days. After that, IVs continue to work if you are getting something (e.g., saline solution, medications), but do not work for drawing blood. At that point, someone has to insert a needle into a vein and draw the blood. Floor nurses know how to draw blood, but do so infrequently compared to certain specialists. Phlebotomists, for example, may draw blood 10 or 20 times an hour, whereas a typical floor nurse may go a week before they make that many draws. My left arm is tricky (the veins roll) which left my right arm as the preferred one for blood draws. But, when you are getting stuck with a needle as often as I was, finding a suitable vein can be a challenge. I was a “tough draw.” I quickly learned to explain to the nurses that they and I were better off having a phlebotomist draw my blood. A nurse could make three tries and not succeed, but a phlebotomist always succeeded on the first try. If you need a specialist to do something, let the nurse know. Nurses have no desire to cause you pain and, in my experience, are happy to let the specialist handle a tricky case while the nurse goes off to perform other duties. These tips are based on my stays in a hospital. The hospital I stayed in was not a major teaching hospital in a major city. It was a smaller hospital in a medium-sized city. Yet, the experience I had was terrific, both times. All of my caregivers (doctors, nurses, etc.) knew each other and worked well as a team. My care was coordinated, and I felt that everyone was looking out for my well being. Sure, there were moments when everything did not go as planned. But, overall, I would recommend the hospital to anyone without hesitation. In my opinion, the key to your hospital stay is recognizing that you are part of your own client experience. Some patients are not able to participate much if at all in their care. Hopefully, they can have someone else (e.g., a family member) who assists them. If you are able to participate, then do so. Your hospital stay will go more smoothly and be less stressful if you participate. When not undergoing treatment for cancer (or side effects from treatment drugs such as pneumonia or bleeding ulcers), Ken is an author on innovation, leadership, and on the future of people, processes, and technology in the legal industry. He also is an adjunct professor and Research Fellow at Michigan State University’s College of Law. You can follow him on Twitter, connect with him on LinkedIn, and follow him on Facebook. |