CMAA Practice Test
A medical administrative assistant is providing a patient with instructions about an upcoming mammogram. Which of the following actions should the assistant take to ensure patient understanding?
Asking the patient to repeat the instructions
A medical administrative assistant is creating a business correspondence. Which of the following salutations is appropriate for the assistant to use?
Which of the following is the amount the medical administrative assistant should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20 split?
After deactivating the security system, which of the following actions should a medical administrative assistant take next when opening the office in the morning?
Access the answering service.
Which of the following actions is appropriate for a medical administrative assistant to take when processing incoming mail?
A patient who has Medicare insurance is covered for both inpatient and outpatient services under the same part of Medicare. Which of the following parts of Medicare covers the patient?
A medical administrative assistant is asked to schedule a CXR for a patient. The assistant should make an appointment for which of the following?
Which of the following is the purpose of a matrix?
To indicate when a provider is unavailable to treat patients
Which of the following is the primary reason for a medical administrative assistant to document no-shows and cancellations with less than 24 hr notice?
To maintain scheduling integrity
Which of the following actions is appropriate for a medical administrative assistant to take when providing preoperative instructions to a patient who is anxious?
Allow extra time to reinforce the instructions.
Which of the following is a step in the annotation process?
Obtaining vital signs against a patient's will is an example of which of the following offences?
After opening a report from a patient's previous provider, which of the following is the medical administrative assistant's next step?
Give the report to the patient's current provider for review.
When a medical administrative assistant makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed?
Distribute the travel itinerary.
A medical administrative assistant in a multi-specialty practice is scheduling an appointment for a patient who has an arrhythmia. The assistant should schedule an appointment with which of the following providers?
Which of the following actions should the medical administrative assistant take when closing the office?
Activate the security system.
Once a physician signs advance directives, the medical administrative assistant should have which of the following witness the signature?
Non-affiliated individual
A collected specimen needs to be sent to an outside laboratory. Which of the following actions is within the scope of practice of a medical administrative assistant?
Process the requisition for shipment.
Which of the following is the best way for a medical administrative assistant to address collection of copayment?
How would you like to pay today?
A provider is running 30 min behind schedule because of an early morning emergency. Which of the following actions should the medical administrative assistant take to maintain effective scheduling in the office?
Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule.
Which of the following is a court order to mandate appearance and produce medical records for a trial?
Which of the following actions should a medical administrative assistant take if a patient has an existing workers' compensation case?
Obtain the carrier case number.
A medical administrative assistant is reviewing the release form of a patient who is a dependent minor. The assistant should ensure that who of the following signed the release form?
Which of the following should a medical administrative assistant consult to find the proper method of scheduling an appointment for a particular office?
A new patient provides a medical administrative assistant with her parent's Medicare card. The patient states that she is a dependent and is eligible to use the card. Which of the following actions should the assistant take?
Explain to the patient that Medicare does not cover dependents.
A patient is identified as a smoker in her medical record and requests a medical record amendment due to her cessation of smoking 15 years earlier. Which of the following sections of the Patient's Bill of Rights is the patient exercising?
Confidentiality of Health Information
Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. Which of the following best describes this fee?
Which of the following describes the birthday rule?
The parent whose day of birth occurs earlier in the calendar year holds the primary policy for dependent children.
Which of the following word roots means "swallow"?
A medical administrative assistant receives telephone calls from four patients. Which of the following calls indicates a need for immediate attention?
A patient who reports difficulty breathing
A provider asks a medical administrative assistant to schedule a surgery to remove a patient's gallbladder. The assistant should schedule the patient for which of the following?
At which of the following times should the medical administrative assistant pull a patient's daily chart?
The evening before the patient's appointment
Prior to an invasive procedure, a patient asks a medical administrative assistant about other options that are available. Which of the following actions should the assistant take?
Advise the patient to ask the provider about alternatives.
When creating a retention schedule for patient medical records, a medical administrative assistant should consult which of the following?
Which of the following oversees workplace safety?
A patient wants to update his medical record to include medication sensitivity information that he had failed to provide. Which of the following actions should the medical administrative assistant take?
Make a new entry to update the previous information.
Which of the following is an appropriate use of a tickler file?
To remind staff of date-specific tasks
Which of the following colors indicates a biohazardous waste container?
A new patient leaves the office because the practice does not accept his insurance. Which of the following actions should the medical administrative assistant take to prevent this scenario?
Verify insurance eligibility prior to scheduling new patients.
Based on HIPAA guidelines, a medical administrative assistant should take which of the following safeguards when leaving a workstation?
Which of the following parties owns a patient's physical medical record?
Which of the following word roots means "abdominal wall"?
Which of the following prefixes means "muscle"?
Which of the following methods organizes patient records in chronological order according to the department that provided the care?
Which of the following medical terms refers to the removal of all or part of an organ or tissue?
Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients?
Which of the following is a medical administrative assistant's function in the audit process?
Which of the following is a disease-causing organism?
A medical administrative assistant is scheduling a patient for a procedure. Which of the following actions should the assistant take first?
Obtain a written prescription from the provider.
Which of the following is the party who is financially responsible for payment?
Which of the following allows employees access to information regarding workplace safety?
According to the Affordable Care Act (ACA) of 2010, what is the maximum allowable time from the date of service that a claim can be submitted to Medicare?
A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following?
A patient who has Crohn's disease should be scheduled with which of the following specialists?
Which of the following information is included in an explanation of benefits (EOB)?
Which of the following forms is used to submit health insurance claims for a provider's office?
Which of the following describes a difference between Medicare and Medicaid?
Medicare is funded by the federal government, but Medicaid is funded by both state and federal governments.
When creating a reception area for a pediatric clinic, which of the following items should the medical administrative assistant include?
Artificial plants and floral arrangements for aesthetics
A patient calls with a question about her prescription dosage as it relates to her condition. Which of the following actions is appropriate for the medical administrative assistant to take?
Take a message for the physician.
When a medical administrative assistant communicates information that contains PHI, which of the following means is appropriate?
For medical billing purposes, which of the following is good practice when updating information from established patients?
Request verification of current patient information at each visit.
For which of the following tasks should a medical administrative assistant use Microsoft Access?
When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions should the medical administrative assistant take?
Schedule the test with the hospital.
In which of the following locations should a medical administrative assistant store valued office items, such as checkbooks, prescription pads, and access keys?
An older adult patient presents to a physician's office with his adult daughter to clarify when to take his new medication. Which of the following actions should the medical administrative assistant take?
Advise the daughter and patient that the physician will speak to them about the prescription.
Who is responsible for obtaining preauthorization for inpatient hospitalization?
The provider performing the procedure
Microsoft Excel is an example of which of the following types of programs?
Which of the following should a medical administrative assistant explain to new patients prior to an initial visit?
The procedure to cancel an appointment
A patient is seeking a second opinion for an upcoming surgical procedure and has a referral from a provider. When the patient calls to schedule an appointment, which of the following actions should the medical administrative assistant take to assist in th
Verify that the patient's insurance is accepted by the provider.
A patient presents to the provider's office with flu-like symptoms. Which of the following actions should the medical administrative assistant take first?
Move the patient to an isolated location.
Which of the following abbreviations is a type of insurance plan?
A patient has a diagnosis of hypertension. Which of the following describes hypertension?
A provider's office receives a remittance advice showing a denial code. The medical administrative assistant creates a formal written request for review of the rejected claim. The assistant should use which of the following formats?
Which of the following is the most effective way for a medical administrative assistant to reduce the number of no-show appointments?
Call patients 1 to 2 days before a scheduled appointment.
Which of the following sections of a patient's progress note contains the reason for the visit?
Which of the following terms indicates the improper release of PHI?
Breach of confidentiality
Which of the following must be provided to a patient on a first visit, as required by HIPAA?
Notice of Privacy Practices
Which of the following is the appropriate procedure for a medical administrative assistant when handling a rejected health insurance claim?
Verify coding compliance and resubmit the claim for adjudication.
Which of the following is the best way for a medical administrative assistant to greet an established patient who is entering the physician's office for an appointment?
Good afternoon, Mrs. Johnson.
Which of the following telephone calls should the medical administrative assistant route directly to the provider?
A provider from another office needs to discuss a patient's case.
A provider refers a patient to a specialist for carcinoma. The medical administrative assistant should schedule an appointment with which of the following specialists?
Which of the following prefixes means "masculine"?
Which of the following actions is appropriate for a medical administrative assistant to take before scheduling a patient for surgery?
Verify the patient's benefits.
When reviewing laboratory results, a medical administrative assistant should take which of the following actions after pulling the patient's chart and flagging abnormal results?
Place the results on the provider's desk for review.
Which of the following actions is required by a patient when requesting a copy of his medical record?
Complete a Record Release Authorization.
Several patients cancel their appointments for the day. Which of the following is the first action for the medical administrative assistant to take?
Contact patients who are on the waiting list.
When preparing a claim, a medical administrative assistant should use which of the following formats when entering a date of birth?
Which of the following is required to establish medical necessity on the patient encounter form?
A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following should be recorded as the reason for the EKG?
A patient's chart indicates the need for PT as a result of a strained muscle. The medical administrative assistant should recognize the abbreviation PT as which of the following?
Which of the following indicates a patient is aware of the medical necessity, the risks, and the benefits of a procedure?
Which of the following types of referrals is used in an emergent situation?
A patient, who previously smoked on a regular basis, no longer smokes. Which of the following abbreviations represents the section of the medical record in which this information should be documented?
A medical administrative assistant should take which of the following actions to be in compliance with OSHA?
Participate in training concerning infection control.
Which of the following documents must a medical administrative assistant provide for a patient to submit for reimbursement?
An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the assistant use to mail the letter?
Before adding medical records to a patient's chart, the medical administrative assistant should take which of the following actions?
Ensure the provider has initialed reports.
A medical administrative assistant should take which of the following actions when documenting a prescription refill?
Date and initial the prescription refill in the patient's medical record.
Which of the following describes stream scheduling?
A patient's appointment is from 0900 to 0915.
Which of the following office procedures is outside the scope of practice of a medical administrative assistant?
Signing for a court-ordered subpoena issued for the office
Which of the following items is appropriate to purchase with petty cash?
Postage owed for an equipment delivery
A medical administrative assistant is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. Which of the following actions should the assistant take?
Move the patient to a quiet location.
To which of the following departments should a patient go for a WBC count?
A provider requests a medical administrative assistant to schedule an electroencephalogram for a patient. Which of the following statements by the assistant is an appropriate explanation of this procedure to the patient?
This procedure records your brain's electrical activity.
Which of the following letter styles is most efficient?
Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance?
Bloodborne pathogens standard
Which of the following is the purpose of an encounter form?
To save time and improve accuracy in data entry
Providers should use which of the following when a procedure is excluded from the Medicare fee schedule?
Advance Beneficiary Notice (ABN)
A patient who has Medicare and had a physical examination 10 months ago calls to schedule another physical within the week. Which of the following actions is appropriate for the medical administrative assistant to take?
Explain that the physical cannot be scheduled for another 2 months.
A medical administrative assistant instructs a patient to arrive on Monday at 9:00 a.m. for cast removal because the provider is only available on Monday mornings for that procedure. Which of the following methods of scheduling is the assistant using?
A patient requests a follow-up visit for an unavailable time slot. Which of the following actions is appropriate for the medical administrative assistant to take? Schedule an appointment closet to the requested time slot.
Schedule an appointment closest to the requested time slot.
during which of the following processes is a medical administrative assistant relieved from gaining authorization from a patient?
release of information for treatment, payment, health care operations (TPO)
when scheduling an inpatient admission which of the following steps with a medical Administrative Assistant take first
obtain the provider's order
how often should a medical Administrative Assistant update the demographics of an established patient
A medical administrative assistant should include which of the following in the compliance plan when training new medical administrative assistant?
a provider leaves town with Olivia contact number in coverage for the patients he is treating he is at risk for being accused of which of the following?
A patient is afebrile and has rhinorrhea. The medical administrative assistant should understand this as which of the following.?
a patient authorizes a third-party payer to reimburse a provider directly by signing which of the following
Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit?
all pages of a patient's medical record must include which of the following information
After scheduling an appointment, a new patient who has insurance coverage asks the medical administrative assistant what the cost of the office visit will be. Which of the following actions by the assistant is appropriate .
Provide an estimate based on allowable amounts.
A medical administrative assistant should take which of the following actions to confirm a new patient's first appointment without violating the patient's privacy?
speak with the pt on the phone
A schedule is made for patients to have physical examinations on Tuesday afternoons and Thursday mornings. This is an example of what type of scheduling?
which of the following is an example of stream scheduling
patients are assigned a specific appointment time
Which of the following abbreviations should a medical administrative assistant use to document a patient history of a stroke?
which of the following is an abbreviation for a type of routine blood test
which of the following information should a medical Administrative Assistant verify on a referral
Which of the following actions is necessary if a prescribed CPT code is not listed on the preprinted patient encounter form?
Manually add the procedure code to the form
A patient needs to have his gallbladder removed. The medical administrative assistant should schedule the patient for what procedure?
A provider asks a medical administrative assistant to schedule a patient's next appointment for arthrocentesis of the right shoulder.
surgical puncture to remove fluid from the right shoulder joint
A medical administrative assistant in a multi-specialty practice is scheduling an appointment for a patient who has an arrhythmia. The assistant should schedule an appointment with which of the following providers. .
a patient who has Medicare and had an annual Wellness visit (AWV) 10 months ago calls to schedule their next one within the week which of the following actions is appropriate for medical Administrative Assistant to take?
explain that the AWV cannot be scheduled for another 2 months
which of the following patient conditions is appropriate to schedule with a gastroenterologist
A third-party payer is requesting documentation to support billed services. The following is the appropriate document the medical Administrative Assistant should forward to the third-party payer
A new patient provides a medical administrative assistant with her parent's Medicare card. The patient states that she is a dependent and eligible to use the card. which of the following actions should the medical assistant take?
explain to the pt that medicare does not cover dependents.
which of the following suffixes relates to Falling or prolapsing
A new patient arrives at the reception desk while the medical administrative assistant is assisting another patient on the phone with a scheduling question Which if the following actions should the assistant take when greeting the new patient?
The assistant should acknowledge the new patient's arrival.
A patient is allergic to eggs and therefore cannot receive influenza immunizations. The medical administrative assistant should recognize the patient's egg allergy is which of the following?
A contraindication is a factor that makes a treatment or procedure inadvisable
The medical administrative assistant's priority when pulling daily charts.
It is necessary for the assistant to review the schedule first in order to know which chart to pull for the day.
A patient should sign what in order to authorize payment directly to the provider from a third party payer ?
By signing an assignment of benefits, a patient authorizes a third-party payer benefits directly to a provider
What is the eligibility requirement for Medicaid.
Medical eligibility requires patients to meet the federal poverty level in their state of residence.
A patient calls to request that her immunization record be emailed to her. Which of the following actions should the medical administrative assistant take first.
A patient must sign a release of information form before the assistant can send the information.
Using the Bcc option when sending an email message does which of the following ?
By sending a message using blind carbon copy, the sender hides the email addresses of recipients and, therefore, protects privacy.
A patient submits $15 each time he receives treatment. The medical administrative assistant should recognize this amount is applied to which of the following parts of the patient's insurance payments ?
A copayment is fixed amount that policyholders pay each time they receive a service.
A medical administrative assistant receives a call from a father requesting to speak to a clinical staff about the correct dosage of medication for his infant. Which of the following information is necessary for the assistant to obtain when taking a phone
Recording the date and time of a call is always necessary when taking a phone message.
An established patient request a routine physical examination during the provider's already scheduled week of vacation. Which of the following statements by the medical administrative assistant is appropriate.
The assistant should offer the next available time for a routine physical examination.
A medical administrative assistant observes another office worker altering notes in a patient's recored to justify medical necessity so that payment is made. What is this type of action considered.
(Fraud)
What information should the medical administrative assistant include on a claim form.
(NPI)
Insurance policies contain which of the following provision to avoid overlapping payment.
(Coordination of benefits)
Which of the following types of insurance plans was developed to provide affordable, comprehensive, prepaid health care to policyholders.
(Health Maintenance Organization)HMOs offer low costs and cover all basic services by bringing together a group of providers who agree to provide certain services in exchange for a prepaid fee.
A patient reports a breach of confidentiality to a medical administrative assistant. The assistant should direct the patient to which of the following recourse first.
The first person to receive report of a HIPAA violation is the office manager, who is often also a practice's privacy officer.
When a hazard is present in a faculty that is not specifically addressed by OSHA, Which of the following applies.
(The employees are covered by the general duty clause)
Which document identifies what procedures are allowed if a patient become unable to communicate medical decisions.
Advance directives are documents that describe what type of medical treatment a patient wants in the event that the patient is no longer able to communicate.
which form is used for billing purposes and must be attached to the patient's chart of the provider to complete ?
The provider records the diagnosis and procedures preformed during a visit on the encounter form. It should accompany the patient's chart.
Which is the main purpose of a day sheet.
To ensure accurate accounting, this is the main purpose of a day sheet. A day sheet allows for verification of transactions and is a major step in the accounting process.
Which describes an urgent referral ?
It takes 24 hr to receive approval and is for a non-life threatening condition.
An emancipated minor is scheduled for an amniocentesis. Which of the following forms of consent is required for this procedure.
Informed consent ensures the patient understand the risk and benefits of the procedure. An emancipated minor can sign an informed consent form for herself.
What is a difference between medicare and medicaid.
Medicare is funded by the federal government, but medicaid is funded by both state and federal government.
Which actions should a medical administrative assistant take when collecting monies owned by a patient.
Clarify the patients financial responsibility policy. All patients must sign the financial responsibility policy form
After opening the officer and disarming the security system, the medical administrative assistant retrieves several voicemails. What should the assistant address first.
A patient calling to report high blood glucose levels and rapid breathing.
Which mail service is most commonly used by medical facilities.
Which form lists frequently-used diagnosis and procedural codes in one place for easy access.
An encounter for includes a list of frequently- used procedure and diagnosis codes from which providers can select during an appointment.
A physician abruptly terminates a physician- patient contact. This can lead to which of the following.
An abrupt termination of the physician- patient contract results in abandonment of the patient.
A Medical administrative assistant schedules all well- child visits on Tuesday and Thursday morning. The assistant is using which of the following types of scheduling.
Clustering is scheduling patients on predetermined days and times for the same procedure.
A provider request a medical administrative assistant to schedule an electroencephalogram for patient. Which statement by the assistant is an appropriate explanation of this procedure to the patient.
This procedure recored your brain's electrical activity.
What is used to enter, edit , format and print letter documents.
A word processing program
A medical administrative assistant is creating a new file for a patient named john Johnson-George. The assistant should file the new record using which of the following alphabetical filling system rules.
As one name, ignore the hyphen.Hyphenated names are treated as a single unit.
What is an appropriate use of modified-wave scheduling for one provider with 20 -min appointment..
Scheduling two patients at 9:00 a.m and one patient at 9:20 a.m
A medical administrative assistant is working with a mother who is receiving care after the birth of her newborn, What describes the mother's condition.
According to the needle-stick safety and prevention act, Which of the following information must be included in the needle-stick and sharps injury log.
The location of the incident.
when a child is insured by both parents, what describes how the primary insurance coverage is determined.
The primary insurance will be the insurance carrier of the parent whose birthday rule dictated that the parent whose birthday comes first in the calendar hold the primary insurance coverage.
A medical administrative assistant is providing preoperative instruction to a patient prior to a knee surgery. What techniques should the assistant use to decrease patient anxiety.
Review the written instruction with the patient can ease the patient's anxiety.
When the insurance carrier sends payment, what is included with the check.
Remittance advice, is a report sent to the provider that details the outcome of the claims process.
Fee schedules are based on what ?
RBRVS- Resourced-based relative value scale.
The medical administrative assistant should identify the misspelled term.
Persistant its persistent
when submitting claims to third- party, the medical assistant should retrieve information form which document.
A medical administrative assistant is giving instruction to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. What should the assistant do.
Move the patient to a quiet location.
What actions should the medical administrative assistant take during closing procedure.
What is a medical administrative assistant required to obtain before providing a patients's protected health information to authorized recipients.
Signed release of information form the patient.
A Medical administrative assistant should obtain information about hazardous substances by referring to what ?
MSDS - Material safety data sheets.
A medical administrative assistant is scheduling an appointment for an established patient who had a kidney transplant and report an intermittent fever. What are the action the assistant should do.
Forward the call to a triage nurse.
A patient is scheduled for a follow- up appointment in 6 months. At which ties should the assistant call to remind the patient of the appointment.
1 day before the appointment
A provider asks a medical administrative assistant to schedule a surgery to remove a patient's gallbladder. The assistant should schedule the patient for what.
A medial administrative assistant in a specialist's office is scheduling an appointment for a patient who has a HMO insurance. what should the assistant obtain prior to the specialty seeing the patient.
A patient who has a pleural effusion needs a therapeutic procedure to removed he unwanted fluid. What describe the procedure that the provider will perform on this patient.
what medical filing system protects patients' privacy and allows for unlimited expansion in a high- volume office ?
What describes a provider who has a contract with a third-arty payer?
PAR - Participating provider who accepts assignment for a patient.
What information is part of a patients social history.
What is an appropriate use of petty cash funds.
A medical administrative assistant is scheduling a patient who is pregnant for a diagnostic procedure that does not use ionizing radiation.
Magnetic resonance imaging MRI
what party is financially responsible for payment.
A medical administrative assistant is providing a patient with instruction about upcoming mammogram, what actions should the assistant take to ensure patient understanding.
Ask the patient to restate instruction.
What is the priority action for a medical administrative assistant to take when making a financial policy change.
Notify all patients of the fee schedule policy change.
What item should be sent by certified mail
Which of the following comments by a medical assistant is appropriate to say when informing a patient of his payment responsibilities for an appointment?
Your copay is 10 dollars. How would you like to pay that today?
A CMAA is creating a new file for a patient named Jane Johnson-George. The assistant should file the new record using which of the following alphabetical filing system rules?
As one name, ignore the hypen
Which of the following classes of mail provides the greatest security for items that have monetary value?
Which of the following information is acceptable to request on a patient sign-in sheet?
Which of the following describes double-booking patients?
Scheduling three patients at the same time for the same provider
A CMAA is scheduling a patient who is pregnant for a diagnostic procedure that does not use ionizing radiation. Which of the following procedures is the assistant scheduling?
Magnetic Resonance Imaging (MRI)
A new patient arrives at the reception desk while the CMAA is assisting another patient on the phone with a scheduling question. Which of the following actions should the assistant take when greeting the new patient?
Make eye contact and nod his head to acknowledge the patient's arrival
When greeting a patient at the reception desk, the CMAA observes that the patient is diaphoretic and is coughing excessively. Which of the following actions should the assistant take?
Escort the patient to an exam room to wait for the provider
Which of the following informs patients that the practice will charge a fee for a no-show?
Which of the following describes an urgent referral?
It take 24 hr to receive approval and is for a non-life threatening condition
Which of the following patient information is required on the encounter form?
After opening the office and disarming the security system, the CMAA retrieves several voicemails. Which of the following messages should the assistant address first?
A patient calling to report high blood glucose levels and rapid breathing
Which of the following is a component of OSHA's Hazardous Communication Standard?
Ensuring that employee "right to know" information is available
A CMAA is working with a mother who is receiving care after the birth of her newborn. Which of the following describes the mother's condition?
Which of the following documents identifies what procedures are allowed if a patient becomes unable to communicate medical decisions?
According to the Needlestick Safety and Prevention Act, which of the following information must be included in the needlestick and sharps injury log?
The location of the incident
Which of the following is used to enter, edit, format and print letter documents?
A CMAA is providing preoperative instructions to a patient prior to a knee surgery. Which of the following techniques should the assistant use to decrease patient anxiety?
Review the written instructions with the patient
A patient cancels a standing appointment due to a serious illness. Which of the following actions should the CMAA take?
Add a note in the medical record about the illness and inform the provider of the patient's condition
A provider prescribes a UA for a patient who has an infection. For which of the following conditions is the provider testing?
The CMAA should identify which of the following as a misspelled term?
Which of the following types of correspondence can be written and signed by the CMAA?
A letter to a patient about a scheduling change
A patient calls to request that her immunization record be emailed to her. Which of the following actions should the CMAA take first?
Check the patient's file for written authorization
Which of the following actions should a CMAA take when answering an office telephone?
Answer telephone calls by the third ring
Which of the following scheduling systems assigns patients specific appointment times at regular intervals?
Which of the following actions should a CMAA take when scheduling a new patient for a physical examination?
Inform the patient of the appointment cancellation policy
A patient is allergic to eggs and therefore cannot receive influenza immunizations. The CMAA should recognize the patient's egg allergy as which of the following?
Which of the following is the priority action for a CMAA to take when making a financial policy change?
Notify all patients of the fee schedule policy change
Which of the following actions should the CMAA take first when processing mail?
Which of the following should be obtained prior to measuring a patient's blood pressure?
At which of the following times should the CMAA obtain preauthorization for a diagnostic procedure?
After the provider prescribes the procedure
Which of the following actions should a CMAA take when collecting monies owed by a patient?
Clarify the patient's financial responsibility policy
Which of the following forms is used to submit claims for hospital services and procedures?
Which of the following information is part of a patient's social history?
Which of the following suffixes means to cut into?
Fee schedules are based on which of the following?
Which of the following is enforced by the Department of Health and Human Services and sets the standards for laboratory practices?
A CMAA is scheduling diagnostic testing for a patient experiencing arrhythmias. Which of the following tests provides a visual assessment of this condition?
When the insurance carrier sends payment to the provider, which of the following is included with the check?
A patient is scheduled for a follow-up appointment in 6 months. At which of the following times should the assistant call to remind the patient of the appointment?
1 day before the appointment
A patient who has pleural effusion needs a therapeutic procedure to remove the unwanted fluid. Which of the following describes the procedure that the provider will perform on this patient?
Which of the following conditions describes a narrowing of the spinal canal in the lumbar spine?
A CMAA is asked to create labels for the practice's patients. Which of the following word-processing software features should the assistant use?
Which of the following actions should the CMAA take to ensure patient rights?
Providing patients the option to see another provider
A CMAA is entering laboratory charges for a patient whose results indicate a high concentration of fat in the blood. Which of the following terms should the assistant use to describe this condition?
When a hazard is present in a facility that is not specifically addressed by OSHA, which of the following applies?
The employees are covered by the general duty clause
Which of the following information should the CMAA include on the claim form?
Which of the following actions is a CMAA's priority when pulling daily charts?
Review the appointment schedule
A CMAA in a specialist's office is scheduling an appointment for a patient who has HMO insurance. Which of the following should the assistant obtain prior to the specialist seeing the patient?
A patient has a diagnosis of Parkinson's disease. The CMAA should schedule the patient for an appointment with which of the following specialists?
A patient reports a breach of confidentiality to a CMAA. The assistant should direct the patient to which of the following resources first?
A CMAA is scheduling an appointment for a patient who has a history of decreased renal function. Which of the following laboratory tests demonstrates this condition?
Which of the following forms lists frequently-used diagnosis and procedural codes in one place for easy access?
Advance Beneficiary Notice (ABN) informs patients that a service is not likely to be covered by which of the following insurance carriers?
A spirometer measures the function of which of the following organs?
An established patient requests a routine physical examination during the provider's already scheduled week of vacation. Which of the following statements by the CMAA is appropriate?
Your provider is unavailable during that time, but I have a couple of times the following week that might work.
A CMAA receives a call from a father requesting to speak to a clinical staff about the correct dosage of medication for his infant. Which of the following information is necessary for the assistant to obtain when taking a phone message from this caller?
A physician abruptly terminates a physician-patient contract. This can lead to which of the following?
Abandonment of the patient
Which of the following legal terms describes a situation in which a failure to exercise treatment causes harm to a patient?
The name of the practice
An emancipated minor is scheduled for amniocentesis. Which of the following forms of consent is required for this procedure?
Which of the following describes a provider who has a contract with a third-party payer?
PAR (Participating Provider)
Which of the following patient records should the CMAA file last when using an alphabetic filing system? Green, Mitchell P. - Grean, Mary A. - Green, L. Michael - Grean, Maria J.
Which of the following is the best financial approach for a CMAA to take to minimize collection accounts?
Maintain current patient information
A provider notes a large hemotoma on the right forearm of a patient during an examination. Using the SOAP method of documentation, in which of the following sections of the medical record does this information belong?
Which of the following methods is appropriate to use to remind a patient of an appointment that is scheduled in 12 months?
Place the patient's name in a tickler file
Which of the following is the main purpose of a day sheet?
To ensure accurate accounting
Insurance policies contain which of the following provisions to avoid overlapping payments?
Coordination of Benefits (COB)
A patient calls to inquire about a recent bill and requests to speak to the provider. Which of the following statements by the CMAA is appropriate?
Please give me a minute while I retrieve your account |
Which of the following is the best way for a medical administrative assistant to address collection of copayments?
Postagens relacionadas
direito autoral © 2024 mesadeestudo Inc.
