Johnstone M, Kanitsaki O. Culture, language, and patient safety: making the link. Int J Qual Health Care. 2006;18(5):383–8.
PubMed Article Google Scholar
Betancourt JR, Green AR. Commentary: linking cultural competence training to improved health outcomes: perspectives from the field. Acad Med. 2010 Apr;85(4):583–5.
PubMed Article Google Scholar
Shen Z. Cultural competence models and cultural competence assessment instruments in nursing: a literature review. J Transcult Nurs. 2015;26(3):308–21.
PubMed Article Google Scholar
Alizadeh S, Chavan M. Cultural competence dimensions and outcomes: a systematic review of the literature. Health & social care in the community. 2016;24(6):117–30.
Beach MC, Price EG, Gary TL, Robinson KA, Gozu A, Palacio AM, et al. Cultural competence: A systematic review of health care provider educational interventions. J Gen Intern Med. 2004;19:134.
Google Scholar
Betancourt JR, Green AR, Carrillo JE, Owusu A-FI. Defining Cultural Competence: A Practical Framework for Addressing Racial/Ethnic Disparities in Health and Health Care. Public Health Rep. 2003;118(4):293–302.
PubMed PubMed Central Article Google Scholar
Negi S, Kaur H, Singh GM, Pugazhendi S. Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay. International Journal of Medical Science and Public Health. 2017;6(4):675–80.
Article Google Scholar
Marshall JK, Cooper LA, Green AR, Bertram A, Wright L, Matusko N, et al. Residents' attitude, knowledge, and perceived preparedness toward caring for patients from diverse sociocultural backgrounds. Health Equity. 2017;1(1):43–9.
PubMed PubMed Central Article Google Scholar
Logan S, Steel Z, Hunt C. Investigating the effect of anxiety, uncertainty and ethnocentrism on willingness to interact in an intercultural communication. J Cross-Cult Psychol. 2015;46(1):39–52.
Article Google Scholar
Gudykunst WB, Nishida T. Anxiety, uncertainty, and perceived effectiveness of communication across relationships and cultures. Int J Intercult Relat. 2001;25(1):55–71.
Article Google Scholar
Li C, Son N, BA Abdulkerim M, Jordan CA, Christine Ga Eun Son, BA. Overcoming Communication Barriers to Healthcare for Culturally and Linguistically Diverse Patients. N Am J Med Sci. 2017;10(3):103–10.
Pearson A, Srivastava R, Craig D, Tucker D, Grinspun D, Bajnok I, et al. Systematic review on embracing cultural diversity for developing and sustaining a healthy work environment in healthcare. Int J Evid Based Healthc. 2007;5(1):54–91.
PubMed Google Scholar
Truong M, Paradies Y, Priest N. Interventions to improve cultural competency in healthcare: a systematic review of reviews. BMC Health Serv Res. 2014;14(1):99.
PubMed PubMed Central Article Google Scholar
McCalman J, Jongen C, Bainbridge R. Organisational systems’ approaches to improving cultural competence in healthcare: a systematic scoping review of the literature. Int J Equity Health. 2017;16(1):78.
PubMed PubMed Central Article Google Scholar
Teunissen E, Gravenhorst K, Dowrick C, van Weel-Baumgarten E, Van den Driessen Mareeuw F, de Brà n T, et al. Implementing guidelines and training initiatives to improve cross-cultural communication in primary care consultations: a qualitative participatory European study. Int J Equity Health. 2017;16(1):32.
Horvat L, Horey D, Romios P, Kis-Rigo J. Cultural competence education for health professionals. Cochrane Database Syst Rev. 2014;5:CD009405.
Google Scholar
Statistics Finland [Internet].; 2016 []. Available from: http://www.tilastokeskus.fi/tup/maahanmuutto/maahanmuuttajat-vaestossa_en.html.
Campinha-Bacote J. The process of cultural competence in the delivery of healthcare services: a model of care. J Transcult Nurs. 2002;13(3):181–4.
PubMed Article Google Scholar
Hofstede G. National Cultures in four dimensions: a research-based theory of cultural differences among nations. Int Stud Manag Organ. 1983;13(1–2):46–74.
Google Scholar
Trompenaars F, Hampden-Turner C. Riding the waves of culture: understanding diversity in global business: Nicholas Brealey Publishing. Third edition. Oxfordshire: Hachette UK; 2011.
Beaulieu C. Intercultural study of personal space: a case study. J Appl Soc Psychol. 2004;34(4):794–805.
Article Google Scholar
Campbell CM, Edwards RR. Ethnic differences in pain and pain management. Pain management. 2012;2(3):219–30.
PubMed Article Google Scholar
Karvinen I. How to assess spiritual history? - northern perspective on spiritual history taking by opening-model. Danubius. 2014;32:181–8.
Google Scholar
Balasubramaniam N, Kujala S, Ayzit D, Kauppinen M, Heponiemi T, Hietapakka L, Kaihlanen A. Designing an E-Learning Application to Facilitate Health Care Professionals' Cross-Cultural Communication. Stud Health Technol Inform. 2018;247:196–200.
Jones MG, Brader-Araje L. The impact of constructivism on education: Language, discourse, and meaning. Am Commun J. 2002;5(3):1–10.
Haigh C, Hardy P. Tell me a story †a conceptual exploration of storytelling in healthcare education. Nurse Educ Today. 2011;31(4):408–11.
PubMed Article Google Scholar
Phillippi J, Lauderdale J. A guide to field notes for qualitative research: context and conversation. Qual Health Res. 2018;28(3):381–8.
PubMed Article Google Scholar
Hsieh H, Shannon SE. Three approaches to qualitative content analysis. Qual Health Res. 2005;15(9):1277–88.
PubMed Article Google Scholar
Long TB. Overview of teaching strategies for cultural competence in nursing students. J Cult Divers. 2012;19(3):102–8.
PubMed Google Scholar
Seeleman C, Suurmond J, Stronks K. Cultural competence: a conceptual framework for teaching and learning. Med Educ. 2009;43(3):229–37.
Griscti O, Jacono J. Effectiveness of continuing education programmes in nursing: literature review. J Adv Nurs. 2006;55(4):449–56.
PubMed Article Google Scholar
Chae D. Experience of migrant care and needs for cultural competence training among public health workers in Korea. Public Health Nurs. 2018;35(3):211–9.
PubMed Article Google Scholar
Scott KM, Baur L, Barrett J. Evidence-based principles for using technology-enhanced learning in the continuing professional development of health professionals. J Contin Educ Heal Prof. 2017;37(1):61–6.
Article Google Scholar
Page 2
Session
Content of the session
1. “What is Culture?”
-Different cultural dimensions and how these dimensions occur in our everyday life and in healthcare.
2. “Culture in me”
-Significance of being aware of one’s own cultural features in order to be able to understand others. How are our own cultural features constructed, and how are they seen in healthcare work? -Why are cultural ‘facts’ or assumptions not applicable in patient care? -Cultural pain. How do background and previous experiences affect pain interpretation?
-Cultural ‘cage’. How does it regulate our behaviour towards others?
3. “Communication”
-Personal space. How can it be communicated to others? -What are our own communication features and challenges? -How do cultural values affect our way of communicating? -What is good and understandable communication with patients from different cultural backgrounds?
-What issues typically mess up or complicate the communication process?
4. “Meaning of conviction”
-What is our own attitude towards spiritualism? What can different attitudes mean in a healthcare context? -Interaction between culture and religion. Does culture generate religion, or is it the other way around? -How can we value a patient’s convictions and spirituality?
➔Introduction to a conversational model (opening model) that can be used to assess patients’ spiritual needs
