In an organizational structure, “chain of command” refers to a company's hierarchy of reporting relationships – from the bottom to the top of an organization, who must answer to whom. The chain of command not only establishes accountability, it lays out a company’s lines of authority and decision-making power. A proper chain of command ensures that every task, job position and department has one person assuming responsibility for performance. Show
The command chain doesn't happen accidentally. Organizational designers lay it out as the last step in creating an organizational structure. Planners first consider a company’s goals since organizational structure must support strategy. Designers next determine the tasks needed to reach the goals.
Departmentalization follows as designers decide how to group the tasks. Grouping affects resource sharing and the ease with which people communicate and coordinate work. After departmentalizing, designers assign authority for tasks and areas. Once authority is assigned, planners can finally lay out the relationships between positions, thereby creating a chain of command.
The reporting relationships established in the final step of organizational design are easy to see on an organizational chart, which depicts a company’s structure. Starting at the bottom, each position is connected to one above it by a line. Following the line vertically from position to position reveals the chain of command. Each person is one link in the chain.
A manager may be linked to many or few subordinates. The number of people reporting to a manager is called a manager’s span of control. Managers with wide spans of control have many subordinates, and it’s not possible for a manager to closely examine activity. Consequently, employees under such managers have more authority to perform their jobs and even make decisions than do employees reporting to managers with narrow spans of control.
When a manager has a wide span of control, the organizational chart takes on a horizontal, flattened appearance. Fewer managers are needed in middle management, so the company has less of a power hierarchy. These are characteristics found in organic organizational structures. In organic structures, the chain of command’s importance is de-emphasized, since power is distributed among employees.
The chain may only consist of employees and the owner or employees to a manager to the CEO, making for a very short chain of command. Lacking bureaucracy, flat organizations can readily mobilize to meet market conditions.
Managers closely supervising subordinates can only manage a few. These managers have narrow spans of control. Narrow spans require more managers to make sure all employees are properly supervised. These managers must also be managed closely, given their involvement in details and decision-making.
This results in tall organizations with several layers of middle management. The chain of command is important and is used to exert control from the top. Many rules govern activities. Such structures are rigid and mechanistic, leaving little room for innovation and creativity.
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The chain of command is the official order in which authority is delegated down from top management to employees. It clarifies who is empowered to make decisions and who must be approached for permission to engage in an activity. The system is designed so that instructions are issued by management to employees, who are required to follow the mandated instructions. Advantages of the Chain of CommandA strong chain of command tends to result in an efficient organization, where resources are precisely targeted at the goals established by senior management. Disadvantages of the Chain of CommandUse of a chain of command does not always result in an effective organization, since dispersing decision-making lower in the organization is more likely to result in decision-making that can react quickly to local conditions. Example of the Chain of CommandThe perfect example of the chain of command is the military, where decision-making is concentrated at the top of the organizational structure. May 07, 2022/
What is the chain of command? Or a chain of command? An organizational structure in which every employee is assigned to a specific location on an organizational chart is referred to as reporting relationships. Employees report to the employee on the organizational hierarchy who is listed above them. Decisions and communication are closely managed and move down the chain of command across the business when every employee reports to another employee. This is a deliberate, conventional arrangement for the chain of command in companies that wish to carefully manage information transmission and power and control distribution. What is chain of command?If you look at relationships pictorially depicted on an organizational chart, the president or CEO (Chief Executive Officer) is the highest employee in the chain of command in the traditional chain of command. The second line of the chart would be occupied by this person's immediately reporting staff members, and so on down through the reporting connections in an organization. A chain of command is an organizational structure that outlines how each employee in a firm reports to each other. The founder, owner, or CEO would be at the top of the chart, and those who report to them would be directly below. This cycle repeats again until the organization's whole workforce has been tallied. Employees join and depart, thus the hierarchy evolves over time. A chain of command is used to share power and duties, keep staff informed about corporate news, and establish a knowledge-sharing mechanism. What's the traditional command structure?The chain of command is a time-honored method of dividing a company's power levels. The same chain of command structure may be found in a variety of organizations, from customer-based enterprises to government agencies. Because they are the company's senior executive, a business owner or CEO is at the top of the chain of command. Senior executives or persons in vice president responsibilities over a section of the organization generally make up the next level below. These employees are directly responsible to the owner or CEO. Individual managers or supervisors who are accountable for a whole department or group of employees can be found in top management. These workers would appear below middle management and at the bottom of the chain of command, indicating that their immediate supervisor is their authority figure. Depending on the size of the firm, the number of departments, and other factors, it's also usual to discover numerous methods to further break down the hierarchy. The most crucial thing to understand is that the lower you are in the hierarchy, the less authority you will have. Those at the top of the hierarchy have more influence over organizational choices and are in a better position to make them. While a chain of command has a regular structure, the terminology employed in a firm's hierarchy may vary from one organization to the next. To characterize members of a company's hierarchy, some firms use traditional words like "superior" "subordinates," and "subordinate," while others use "team members," "workers," or real job titles. Benefits and drawbacks to chain of commandHere are the benefits and drawbacks. Advantages
EfficiencyWhen an employee reports to only one person, they are more likely to work closely together, leading in improved communication and the capacity to solve problems rapidly. Consider a team member who is attempting to resolve a client issue. Efficient workplaces are a significant importance to senior executives. Making structures like this more appealing. DirectionAn employee may get inconsistent orders and instructions from multiple members of management if there isn't a chain of command in place. When working on a job or project, a chain of command can assist minimize confusion or the need to determine which management to listen to. StabilityIt's common for employees to have questions or want assistance with their job throughout the day. It's also critical that they have job objectives and someone to assist them. They can experience these things because they have a line of command. Employees will know exactly who to approach for criticism or assistance, and will feel more in control of their roles and more solid in the workplace as a result. AccountabilitySupervisors and managers have a closer working connection with their direct reports when a chain of command is in place, and they are better aware of their obligations and the projects they are working on at any given moment. As employees have someone directing them to success, this may lead to improved accountability and productivity. ResponsibilityEach employee in a chain of command is responsible for their own set of tasks. Everyone knows what their work includes and what they need to do to accomplish goals and help the firm thrive when there is a chain of command in place. UnderstandingOutside of the organization, certain titles have a certain amount of clout. A dissatisfied client, for example, may want to meet with a senior management because they believe this individual is more equipped to resolve their issues. Drawbacks
CollaborationBecause people at the top of the hierarchy set the norms and standards, and expect everyone else to follow them, a chain of command can lead to less collaboration in the workplace. While employees and intermediate managers may have some voice in choices and work autonomy, it is the authority figures that approve everything and decide how the firm works. Furthermore, if the line of command is obeyed, an employee may never have the opportunity to meet individuals above their immediate superior. CommunicationIt can take some time if a question, issue, or proposal needs to be sent up multiple levels of the chain of command before being addressed or approved by top management. This can have an impact on how quickly staff can perform tasks such as finishing a project or resolving a client complaint. EmpowermentWithout a chain of command, a business is more likely to prioritize employee empowerment and providing its employees the power to make decisions about their job or a specific circumstance. Employee authority can be hampered by a chain of command. CompetitionDecision-making managers may feel competitive with their fellow managers in a chain of command because they are protective of their staff and wish to assert control over their team. This might create a distrustful environment among peer managers. What is a flat chain of command?When a manager has a lot of authority inside an organization, it's called a flat chain of command. They may have a large number of employees and teams reporting to them, making the organization's chain of command appear more flat or horizontal. With these sorts of hierarchies, a small number of middle managers and employees typically wield a great deal of authority and control, particularly over their own work and surroundings. A flat chain of command may be found in any type or size of the company, although smaller firms are more likely to have this form of hierarchy because they have less personnel. The firm owner or founder may be first, followed by a middle management, and finally a group of employees. What's a vertical chain of command?In comparison to a flat chain of command, a vertical chain of command has more steps and levels in its hierarchy. Because each manager is usually only in charge of a few colleagues, their level of control is limited and usually limited to their department. Higher-level managers report directly to senior-level executives. With a vertical chain of command, you may observe that the company's rules, processes, and procedures are more rigid, and they emanate from the organization's top executives, who then delegate information dissemination to other managers. Favorite ResourcesOur favorite resources are included below. Job interview resourcesResume and cover letter resourcesJob search resources
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