Pre-Order Q: When will my order ship? Orders containing both pre-ordered and in-stock merchandise will be shipped separately in an effort to deliver your product as quickly as possible. You will not be charged for multiple shipments. Multiple shipping confirmation emails will be sent for purchases with in-stock and pre-ordered items. Q: When will I be charged? Q: Can I cancel my pre-order? A50 Wireless Q: What is included with the new A50 Wireless system? A: – 1.0M TOSLINK OPTICAL CABLE Provides clear Dolby Digital Surround Sound across all platforms. – 1.0M USB CABLE Powers your Base Station – Base Station Pairs and charges your A50 Wireless Headset. Displays battery status, Dolby indicator, and is awesome. Q: What’s the difference between the the Gen 1/Gen 2 A50s and the new A50s? – Extended ~15 hour battery life – Up to ~30 foot wireless range – The flip to mute microphone has been redesigned to be more adjustable – Fully wireless on both Xbox One and PS4 (No chat cable required) – Newly designed Base Station with LED status display and magnetic charging cradle – Optional ability to change your ear pads and headband pad to leather via the A50 Mod Kit (Sold Separately and only compatible with new generation A50) – Access to the ASTRO Command Center for full customization of your audio experience. Q: Can I answer a phone call with the new A50? Q: Can I use the new A50 with the MixAmp Pro TR? Q: Can I charge the new A50 while gaming? Q: Can I connect the headset wirelessly with my smartphone? Q: Does the new A50 provide Surround Sound over USB on PC? Q: Is a controller cable necessary for connecting the new A50 with the Xbox One controller? Q: Does the A50 work with USB hubs? Q: Can I use Speaker Tags on the new A50? Q: Will the new A50 work with my TX Transmitter? Q: Will the new A50 work with my USB TX? Q: My mic cuts out/is quiet/not working properly. What gives? Mod Kits Q: What is a Mod Kit? Q: What’s included in the Mod Kit box? – Padded Headband Q: Can I use my A40 TR Mod Kit on the new A50? Q: Can I use the new A50 Mod Kit on the A40 TR Headset? Q: Can I use the new A50 Mod Kit on previous generations of the A50? Base Station Q: Can I pair multiple A50 Headsets with a single Base Station? Q: What are the differences between the Console and PC modes? Q: Can I use Gen 1/Gen 2 A50s with the new Base Station? Q: Can I use the Base Station to charge portable devices, such as my smartphone? Q: Can I purchase a standalone Base Station? Q: Can I use the Xbox One A50 Wireless + Base Station with my PS4, or vice versa? The Xbox One Base Station uses different hardware for voice chat over USB than the PS4 Base Station to eliminate the need for a controller cable on the Xbox One. Due to the hardware difference, this means the Xbox One Base Station is not compatible with voice chat on the PS4 console. Likewise the PS4 Base Station is not compatible with voice chat on the Xbox One. However, either version of the Base Station can be paired with either console via Optical cable for Surround Sound audio. For set-up, please check out our video setup guides, please stay tuned! Q: How much does a standalone Base Station cost? Q: What does the Base Station do? Q: Is the new Base Station compatible with any older A50 Headsets? Q: Is the new Base Station compatible with any A40 Headsets? Q: How do I pair my headset to a standalone Base Station? Q: Will there be more colorway options for the Base Station in the future? Q: How do I dock the A50 Wireless Headset to the Base Station? Q: Can I pass-through audio from the Base Station to a media center? Xbox One & PlayStation 4 Compatibility Q: I have two or more users signed in on the Xbox One/PS4. Is it possible to assign the Base Station to a certain user for voice chat? Q: Can I use the Xbox One A50 with my PS4? Can I use the PS4 A50 with my Xbox One? The Xbox One/PS4 specific technology is part of the Base Station. As noted above you can use a PS4 version of the A50 Headset on an Xbox One Base Station without issue, and vise-versa. Both the PS4 and Xbox One A50s are MAC and PC compatible. PC Q: Does the new A50 work with the ASTRO Command Center Software? Q: How do update my firmware? – Download the ASTRO Command Center. Found here. – Install the ASTRO Command Center by following the on-screen prompts, and launch it. – If there is a prompt for an ASTRO Command Center update, click download. – When the ASTRO Command Center is launched, there may be a prompt to connect an ASTRO Gaming device if the Base Station is not in PC Mode. – Plug the Base Station in and place it in PC Mode by toggling the switch on the side of the Base Station from PC to Console Mode. Q: How can I customize my EQ modes? Q: Can I use USB Game and Optical at the same time? Additionally, if both are plugged in at the same time, ensure that the optical output is playing at 48000 Hz sample rate or the outgoing mic will distort the voice. Q: What is the difference between USB Game and USB Voice? – USB Game Playback device – this is the game audio – USB Game Line Out Recording device – this is the stream port – USB Voice device – this is the incoming and outgoing chat Q: What are the 3 default EQ settings? ASTRO STUDIO PRO These are customizable using the ASTRO Gaming Command Center Software Q: What are the difference between the four Noise Gate settings? Streaming: This is the lowest noise gate setting. It’s ideal for quiet studio/home environments, and offers the most natural sounding voice, and will allow background noise if present. Tournament: This is the most aggressive setting meant for voice isolation and eliminating crowd noise in loud environments. By adding a noise gate to the side tone it eliminates external sounds from entering into the headset. Night: In between Streaming and Home, this setting is ideal for soft speakers and gaming at night when little ambient noise is present. These can be selected using the ASTRO Gaming Command Center Software Q: Why can’t I mix between voice and game? – Set ASTRO A50 Game headphones as the default audio device. – Set ASTRO A50 Voice as the default communications device. – You will also want to ensure that the ASTRO A50 Mic is set as the default recording device, not A50 Line Out, unless you are intending to stream. Programs such as Steam and games which rely on these settings to know where to output the voice chat to and which microphone to use. Q: How do I set up my A50 for Skyping/TeamSpeak/Mumble/Vent on PC? – Go into Audio Options for the chat program of choice. – Under Audio settings set microphone to Headset microphone (ASTRO A50 Voice) – Set speakers to Headset Earphone (ASTRO A50 Voice). This will allow users to mix between chat and game sounds. Q: Will I be able to access voice chat on both PC and console at the same time? Troubleshooting Q: My headset isn’t working/giving me issues. What can I do to troubleshoot? A: The first thing you should do is a hard reset on your headset. To do this, hold down the Dolby button located on the back of the right ear cup. At the same time, hold down the Game button which is also located on the right ear cup for 15 seconds. The headset will power off and turn back on again. Dock your headset into the Base Station to re-sync it. If you are still experiencing issues with your headset, please contact Customer Support. |