Is there a time limit for insurance claim settlements?

When filing a claim, provide the requested information promptly. Be ready to provide copies of the police report, photos of the damage, and insurance information for all parties involved, as well as any other information requested by your adjuster. If you're at fault, an insurance adjuster will investigate the claim to determine the amount to be paid for injuries and property damage to the other driver, as well as any injuries or vehicle damage you suffered (if you file a medical payments / personal injury protection or collision insurance claim).

If you aren't at fault, the same steps apply, but you may contact the other driver's insurer to file a third-party liability claim for your injuries and vehicle damage instead.

You can expect to communicate with your adjuster frequently, and the investigation can last a few weeks or months, depending on the severity of the car accident.

Some states require the insurer to provide a written explanation in response to why the claim is taking longer than 30 days. Occasionally, claims are delayed, but most state laws require insurance companies to inform you of the claim's status. Check your state's laws for specific guidelines.

Be aware that car accident investigations could take months to complete if there were extensive injuries, multiple drivers and cars involved, and a question of who was at fault. In accidents with more injuries and damage, the investigation may take longer, which may delay receiving your claim payout or payouts.

When will I know the amount of the claim payout?

This will vary depending on how many and what types of claims you filed. For example, if you filed a claim for injuries you suffered, you'll know the payout amount once the claim is resolved. If you filed a claim for damage to your vehicle, then the claims representative will either give you an estimate for repairs or a valuation of your vehicle if it's declared a total loss.

How do I file an auto insurance claim?

Filing a claim with Progressive is easy. You have several options to submit your claim by using our mobile app, going online, logging into your account, or by calling 1-800-776-4737.

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